Terms & conditions

1. Seller and scope

The seller is ANIME TREAT LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (company no. 16501323). Contact: [email protected]. These terms govern the relationship between us and consumers buying through this website.

2. Products

Our dakimakura covers are printed to order. Inner pillows are not included unless stated in the product title. Sizes are nominal flat measurements; colours on screen may differ slightly from the printed fabric.

3. Orders and contract

Product listings are an invitation to order. Your order is an offer to buy; the contract is concluded when we send the order confirmation email.

4. Prices and payment

Prices are shown in GBP (other currencies can be selected). The total price, including shipping, is shown at checkout before you pay. Accepted methods are listed on our payment methods page.

5. Processing, production and delivery

Orders are checked every Wednesday and Sunday (18:00–24:00 Beijing time) – see order processing times. Production and quality control take 2–5 working days; transit times are shown on our shipping page. We close for Chinese National Day (1–6 October) and Chinese New Year. Orders placed before 17:00 Beijing time on the day before a closure are processed before the break; orders placed during a closure are accepted as usual and processed as quickly as possible on the next working days, and we email you the tracking number once your parcel ships.

6. Changes and cancellation before dispatch

Changes can be requested until production starts; after dispatch an order cannot be cancelled or changed. See order cancellation & changes.

7. Your cancellation rights

All our products are made to order and personalised for the individual order. Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cancellation right does not apply to goods made to the consumer’s specifications or clearly personalised. We do not offer a return service.

If you are not satisfied with a product, you can use our 20% partial refund (section 9); faulty, damaged or wrong items are handled under section 8.

8. Faulty, wrong or lost items

Your statutory rights apply. If an item is lost (confirmed by the carrier), damaged, wrong or misprinted, contact us with your order number and photos and our after-sales team will remake and resend it free of charge. If a parcel is returned because of a wrong address or because it was not collected, we can reship it for 10 USD (or the equivalent in your currency); this fee is charged by the carrier, not by Sakume.

9. Change-of-mind partial refund

If the item matches your order but you are not satisfied, you may contact us within 7 days of delivery for a refund of 20% of the amount actually paid for the item (after any discount), without returning it. Shipping costs are not refunded. This does not affect your statutory rights.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.

11. Governing law and changes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK you may also bring proceedings in your local courts.

We may update these terms; the version valid at the time of your order applies.